A licence is required by people or businesses who conduct organised tours or recreational businesses for profit within the Mt Buller and Mt Stirling Alpine Resorts under Section 17 of the Crown Land (Reserves) Act 1978.
Before making an application for a Commercial Operator Licence, prospective licence-holders should contact Resort Management and confirm the availability, terms and conditions of licenses for the specific activity.
The decision to grant a Commercial Operator Licence, its duration and conditions remains within the discretion of Mt Buller Mt Stirling Resort Management (RMB).
Commercial Operator Licence fees consist of the fixed component (Annual fee) and a variable use component (User fee – based on visitor numbers). The annual licence fees for standard and multi-year licences reflect the value of licence fees managed by DELWP and PV.
Annual Fee - greater than 1 year (per year)
User Fee - Adult
User Fee - Child
FEE ($) 2021-2022
* Dates are based on the Resort Management financial year being from 1 November to 31 October.
** GST is not payable on Commercial Operator Licence fees.
Depending on the complexity of the licence application the process may take between six to eight weeks. All prospective operators need to ensure that they provide enough time to become licensed prior to operating to avoid disappointment.
The Victorian Government Policy Statement Licensing System for Tour Operators and Activity Providers on Public Land in Victoria (2008) states that longer-term tour operator licences should be conditional, amongst other things, on the applicant being accredited under a recognised industry certification program that encourages improved environmental, cultural and business management. The programs currently recognised as supportive of an application for a longer-term licence are:
UP TO 3 YEARS
Nature Tourism – EcoCertification IV;
EarthCheck Benchmarking and Certification;
Respecting Our Culture; and
Australian Tourism Accreditation Program
(formerly Better Business Tourism Accreditation Program);
UP TO 10 YEARS
Advanced Ecotourism – EcoCertification IV;
Ecotourism – EcoCertification IV; and
EarthCheck Benchmarking and Certification
(formerly GreenGlobe Company Standard).
Accordingly, the licence terms and conditions require the Licensee to possess accreditation which is consistent with the nature of the product being offered. Accreditation must be maintained throughout the Term of the Licence.
Trip Returns (Visitation)
Commercial Operators are required to maintain a daily record of the number of persons who participate in tours. A copy of this record is to be provided to the RMB on a quarterly or annual basis, and is used to calculate the use fees payable.
Why do we have village vehicle permits?
The RMB makes a concerted effort to rationalize vehicle movements within the Mt Buller village as the roads within the Mt Buller Village are used by both pedestrians and vehicles.
Pandemic Refund Policy
The Pandemic refund policy can be found in the Village permit conditions here.
To be eligible for a Village Vehicle Permit, the site must have designated space (onsite or roadside) as determined by the RMB, and the applicant must satisfy ONE of the following criteria; The applicant must:
Permit and vehicle conditions apply, these are provided upon application and must be acknowledged by the applicant prior to the issue of a permit.
Dogs in Alpine Resorts
The Alpine Resort (Management) Regulations 2020 state that dogs can not be brought into the Mt Buller Resort unless a current Dog Permit has been issued by the RMB and the conditions are adhered to. Dogs are not allowed within the Mt Stirling Alpine Resort under any circumstance.
Cats are not permitted in either Resort under any circumstances.
In accordance with the Alpine Resort (Management) Regulations 2020 the penalty for bringing a dog into the Mt Buller Resort without a permit is $2,000. Heavy penalties also apply for bringing a cat or other animal into the Resorts. The RMB monitors compliance with the Animal Policy and Dog Permit Conditions and takes enforcement action where appropriate.
Important Information for Dog Owners
Why do I need a dog permit?
Manage risks to public safety, hygiene and threats to native wildlife;
Implement the Resorts’ Environmental Management Plan, the Recovery Plan for the critically endangered Mountain Pygmy-possum and the Management Framework for the vulnerable Broad Toothed-rat;
Deliver our year-round predator (wild dog, feral cat, fox) monitoring and control program and protect permitted dogs by implementing controls to keep them safe;
Maintain good relationships with residents, stakeholders and visitors by having fair and transparent permit allocation and enforcement system.
Designated Dog Walking Areas
COVID-19/Pandemic Dog Permit Cancellation Policy
- The Dog Permit is non-refundable for any reason other than a qualifying Resort Closure Pandemic Event (as defined below).
- A Dog Permit Holder may claim a full refund of the Purchase Price of the Dog Permit if they have not used the Dog Permit and there is a Resort Closure Pandemic Event, which is where the Ski Lifts at the Resort are not operational for more than 21 days during the declared Snow Season because of a Pandemic; and/or the Dog Permit Holder is prevented by a Pandemic from travelling to the Resort for more than 21 days during the Snow Season.
- To claim a refund the Dog Permit Holder must complete a refund form available from the Board and forward the completed refund form to firstname.lastname@example.org and return the permit tag in person to Reception, Alpine Central or by post to Mt Buller Mt Stirling Resort Management, 10 Summit Road, Mt Buller VIC 3723.
- The Dog Permit Holder will not be entitled to a refund until the Board has received the completed refund form and any other information reasonably required by the Board.
- The Board will, acting reasonably but in its sole and absolute discretion, determine the eligibility of a Dog Permit Holder for a refund pursuant to this policy.
- A refund claim under this policy must be submitted before 30 November 2021.
- The Board may take approximately four (4) weeks to process a refund request, from the date of receipt of a completed refund form and any other information reasonably requested.
How do I apply for a dog permit?
Property owners and year-round or full-time seasonal (declared snow season only) residents may apply for an annual Dog Permit valid from 1 June to 31 May. A Dog Permit will not be issued for one-off, short or temporary stays in the Resort.
Payment of the annual application fee ($169.20).
The applicant must be a: A Property Owner and provide evidence of property ownership (e.g your name and property details from lease, sub-lease); orPermanent or seasonal resident (declared snow season only) and provide evidence of a rental contract for a minimum of 13 consecutive weeks.
Current written consent from the Body Corporate/Building Management or written confirmation of unanimous consent from all apartment owners at the site
Evidence of the dog’s Council registration confirming where the dog resides outside the Mt Buller Alpine Resort and the dog’s name, sex, breed and if it is desexed.
The Dog Policy Conditions are available here
Penalities for Breaches of Conditions
The Board has no tolerance for dog bites. Any dog that bites a person or another dog in the resort will have its permit revoked and will not be issued a permit in the future.
The Board has very little tolerance for breach of permit conditions and failing to collect and correctly dispose of animal faeces. The Board will revoke a dog permit if permit conditions or waste requirements are breached more than once in any 12-month period. A permit will not be issued to an applicant that has had a Dog Permit revoked in the last 2-years.
The Board may issue on-the-spot fines under the Conservation, Forests and Lands (Infringement Notice) Regulations 2020 (CFL Regulations) or penalty notices under the Alpine Resort (Management) Regulations 2020. The Board has the power to enforce or revoke an issued Authority or Commercial Operator Licence.
The Board may seize an animal and remove it from the resort if the animal does not have a permit or an exemption or is likely to damage, destroy or cause harm to people, flora or fauna (Reg 35).
Animals seized or removed from the resort will be handed to Mansfield Shire Council. Owners will be liable for all costs associated with the capture, removal, impoundment and release of their animal.
For the safety of our guests, all commercial and non-commercial drone usage at Mt Buller and Mt Stirling must be pre-approved, and comply with Resort and CASA regulations.
The online application form and policy can be found below. We suggest you contact email@example.com to discuss your application prior to submission.
Once a request has been received it will be reviewed by Mt Buller & Mt Stirling Resort Management Board (RMB) and if over the ski field area, Buller Ski Lifts (BSL). Should approval be granted Ski Patrol, Mountain Operations and all other relevant departments will be sent an outline of the plan including location, time, flight details and contact information. It may be deemed necessary for filming to be supervised by relevant RMB and BSL staff members.
Filming on the ski area during lift operations times is unlikely to be approved, without a flight plan being designed in consultation with Buller Ski Lifts.
Hobbyists are not permitted in the resort. No request or application will be considered.
Any persons found flying a drone in the Resort without prior authorisation will be asked to cease operations and leave the ski area with their drone.
Find more information at the CASA website here
Please complete and submit the form below for your Drone Application at least 14 days prior to your first planned flight each year or 3 days prior for all subsequent applications.
All fields are mandatory. You must complete all fields to submit the form. This form will not save.
Private Taxi Services
EXPRESSIONS OF INTEREST CLOSED FOR 2021
The Resort Management Board and the Mt Buller community are working jointly on a range of improvements to visitor transport services to give visitors increased choice in terms of service and price.
A key element of these improvements is to allow, for the first time, private taxi operators to provide intra village transport and between overnight car parks and accommodation within the Village. It is anticipated the new private taxi service will offer a superior level of service relative to the Resort’s ride share service via:
Shorter wait times,
Direct door to door service, and
A dedicated vehicle for the booking (as opposed to multiple bookings sharing the same vehicle with multiple pick-ups and drop-offs)
The aim of this expression of interest process is to identify operators that meet the requirements of a Commercial Operator’s Licence and are interested in providing a private taxi service. Shortlisted respondents will be invited to directly negotiate with the RMB to finalise an agreement, in the form of a Vehicle Authority, or asked to take part in a second stage tender process.
Snow Limo Services
This service involves offering guests a transfer service from outside the resort direct to/from the Mt Buller Village. It is open to transport operators that meet the requirements for a Commercial Snow Limo Operator’s Licence.
If you are considering a Snow Limo licence, please note:
$830 p.a. per limousine is payable for the 2021 snow season plus $22 per adult passenger and $16.50 per child passenger;
The $830 p.a. licence fee per limousine would be waived if the Operator is using a designated on-site parking bay in the Mt Buller Village for the limousine and has the appropriate parking permit from the RMB;
The RMB will undertake financial and spot audits to confirm passenger numbers;
The number of licences will be capped subject to demand.
Download the Commercial Snow Limo Operator’s Licence application and eligibility and terms for vehicles below.